Welcome to ABS Pro’s (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://abspro.us (“Site”) and/or use our services, which include but are not limited to Infrastructure, Mechanical (HVAC), Electrical, Plumbing, Fire Alarm, Fire Sprinkler, Roofing, and our scheduling system for on-site services.

By accessing or using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use our Site or services.

1. Information We Collect

  1. Personal Information

    • Contact Information: Such as your name, email address, phone number, and mailing address when you fill out forms on our Site or schedule an appointment.
    • Appointment Details: Information related to scheduling appointments for on-site services, including preferred date, time, and location.
    • Payment Information (if applicable): If you purchase any services directly through our Site, we may collect payment and billing information. However, payments may be processed through a third-party payment processor; in such cases, your payment information is handled according to their privacy policies.

  2. Non-Personal Information

    • Usage Data: Information about how you interact with our Site, such as IP address, browser type, referring/exit pages, and operating system.
    • Cookies and Similar Technologies: We may use cookies and similar tracking technologies to enhance your experience on our Site and gather usage statistics. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  1. Provide Services: Schedule and manage appointments for on-site services related to Infrastructure, Mechanical (HVAC), Electrical, Plumbing, Fire Alarm, Fire Sprinkler, and Roofing.
  2. Communication: Respond to your inquiries, send you confirmations, updates, and other administrative information related to your service requests.
  3. Improvement and Personalization: Analyze usage trends and improve our Site and services, including customizing user experiences.
  4. Marketing and Promotions: With your consent, send you promotional materials, newsletters, or other information that we believe may be of interest to you.
  5. Payment Processing (if applicable): Facilitate transactions and ensure accurate billing and account management.
  6. Legal Compliance: Comply with applicable laws, regulations, and legal processes.

3. Disclosure of Your Information

We may share your information with:

  1. Service Providers: Third-party companies or individuals that assist with our business operations, such as scheduling systems, payment processing, or email delivery services. They are authorized to use your personal information only as necessary to provide these services.
  2. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
  3. Legal Obligations: To comply with any legal obligation, or to protect the rights, property, or safety of ABS Pro’s, our customers, or others. This includes sharing information with public or government authorities if required by law.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Scheduling System

When you use our scheduling system to book an on-site service, we may collect specific information needed to confirm and fulfill your appointment. This may include:

  1. Contact Details: To confirm appointments, send reminders, and communicate about scheduling changes.
  2. Service Details: To ensure that we send the appropriate specialist (e.g., an HVAC technician, electrician, plumber, etc.) and that they have the necessary information to complete the job.

Our scheduling system may be managed by a third-party provider; if so, your information is also subject to that provider’s privacy policies. We recommend reviewing their privacy policy as well.

5. Third-Party Links

Our Site may include links to third-party websites, plug-ins, or applications that are not operated by us. When you click on these links or enable these connections, third parties may collect or share data about you. We do not control these third-party sites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party websites you visit.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Children’s Privacy

Our Site and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we may have collected information from a child under 13, please contact us so that we can promptly delete such information.

9. Your Choices and Rights

  1. Access and Update: You may request to access, correct, or update your personal information at any time.
  2. Opt-Out: If you receive our promotional emails and no longer wish to receive them, you can opt out by using the “unsubscribe” link found in each email.
  3. Cookies: You can typically remove or reject cookies via your browser settings. However, doing so may affect the functionality of our Site.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will post a prominent notice on our Site and indicate the date of the latest revision at the top of this document. Your continued use of our Site or services after any updates become effective indicates your acceptance of those changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Address: 18978 Bonanza Way, Gaithersburg MD 20879
  • Phone: +1 (877) 582-6687
  • Email: terms@abspro.us
    •  

By using our Site and services, you acknowledge that you have read and understood this Privacy Policy.

Thank you for choosing ABS Pro’s for your Infrastructure, Mechanical (HVAC), Electrical, Plumbing, Fire Alarm, Fire Sprinkler, and Roofing needs. We value your trust and are committed to protecting your privacy.

Privacy Policy